Your appointment time is scheduled just for you. As there is always a waiting list, please give me 24 hours notice of cancellations or you will be invoiced for your full appointment. Your notice will give someone else the opportunity to have your time.
If you are late for your appointment, you will receive the balance of your time and be charged the full fee. Your courtesy in this matter will be appreciated.
Children receiving massage treatments are allowed to decide if they would like an adult in the room or not. If your child would prefer to be alone during the treatment and is under 13 I ask that you stay in the building. For older children if you leave the building please return promptly to make payment and pick up your child.
I will provide you with appropriate documentation for making an insurance claim after you have paid for each massage treatment, provided you are not paying with a gift certificate. Insurance receipts will cover only the amount owing for treatment and will not include gratuities. Insurance receipts are issued according to the guidelines of the College of Massage Therapists of Ontario and are given only in the name of the person receiving the treatment for the date of the actual treatment.
Sexual innuendo or other forms of harassment will not be accepted. As soon as harassment occurs I will end the appointment immediately, you will owe the full fee and you will not be able to re-book with me. Legal charges may be applied. This is a clinic for registered massage therapy exclusively.